Specialist in User Experience, Product Design, User Research and Design System
Hello, I'm Yuan
As a Senior IC Product Designer with 9+ years of experience, I craft scalable, intuitive, and accessible digital experiences guided by psychology, anthropology, and a genuine curiosity about human behaviour, particularly in AgeTech and socially impactful products where the connection between people and technology feels meaningful and empowering.
Combining hands-on execution with strategic thinking, I bring an inclusive and thoughtful approach to every design challenge and collaboration.
Working across FinTech, GovTech, healthcare, B2B SaaS, and B2C, I specialise in designing web, mobile, and design system for highly regulated environments and complex workflows, spanning discovery, strategy, and delivery.
High-stake work, research-led thinking
I've collaborated with Apple, PwC, AWS, and Nike, and what connects it all is the same demand - clarity and trust. From Cabinet Office systems to NHS-facing services and EU institutions, my work sits at the intersection of public trust, regulatory complexity, and high-stakes decision-making. I use research not just to validate, but to align teams, drawing on my background in anthropology and psychology to surface the behavioural, cultural and systemic layers that go beyond the interface.
AI-integrated workflow, deliberate design culture
My role has grown beyond craft into how teams work and how technology gets used. I integrate AI thoughtfully across research synthesis, prototyping, and delivery, including MCP connections and agentic workflows, while keeping human judgement at the centre. Alongside that, I care about building design culture deliberately. I've introduced skill matrix frameworks, mentorship structures, and shared practices that raise quality, support growing and make collaboration more sustainable as complexity grows.
PORTFOLIO
WORK EXPERIENCE
May 2024 - Present
Senior Product Designer
Lantern.ai
Lantern.ai is a UK FinTech startup in private market, creating B2B SaaS tools for tracking investments, unlocking data insights, and accelerating strategic decision-making. I lead end-to-end design to drive consistent design system adoption used by 4 product areas and build web tools which integrate disparate data sources into a unified, real-time system through automated workflows. My work spans hands-on execution and strategy works to inform product directions, integrate AI-assisted workflow, and raise quality through user research frameworks, design systems, and mentorship.
January 2022 - September 2023
Senior UX Designer
PUBLIC
PUBLIC is a UK GovTech consultancy, transforming public services in the areas of healthcare, climate, defence, and cybersecurity. I led multiple Greenfield and transformative projects, closely working with clients from the Cabinet Office, NHS, UK government, and EU entities, achieving exceptional, accessible outcome in complex operational context and strict regulatory requirements. Besides driving strategic design systems adoption for client projects, I also contributed to the growth of teams and design maturity via introducing resourcing system, design practices and skills frameworks.
August 2021 - December 2021
UX Researcher
Gravity Sketch
Gravity Sketch is a UK start-up that creates 3D design platforms and modelling software on VR (virtual reality) headsets and non-VR devices. I led cross-platform research through diverse research methodologies to help teams understand user needs to drive product recommendations. Through engaging deeply with the vibrant user communities of Nike, Adidas, and Ford, I worked to improve new technology adoption in the exploratory, early-stage phases.
August 2018 - June 2021
UX Designer
Gamesys
Gamesys is the leading gaming software developer, operating in the UK, USA, Sweden, Spain and Japan. I optimised the UX across the multi-market platforms and gaming experience through design iterations and proactive research activities, leading to higher player satisfaction, enhanced retention rates, and significant revenue growth across markets on a global scale. Building a design system from scratch, I supported to drive branding consistency, localisation, regional regulations, tech limitations, and better ways of working, collaborating closely with the global teams.
December 2016 - March 2018
UX/UI Designer
Promise Technology
I led UX/UI design and user research for the private cloud storage software across iOS, Android, macOS, and Windows App to create intuitive UX meeting OS-specific constraints. Harnessing insights from our client, Apple, I synthesised feedback to guide priority and collaborated with firmware, frontend, backend, and manufacturer to identify constraints and shape a feasible design scope.
EDUCATION
2013 - 2014
Social and Cultural Anthropology
University College London (UCL)
London, United Kingdom
2009 - 2013
Psychology
National Chengchi University
Taipei, Taiwan
ABOUT ME
Proactive Collaboration
& Open Communication
I like to collaborate with people and dedicate to foster a work environment of inclusivity, empathy, and openness, believing that brings out the best in all of us.
I also consider good UX is to create exceptional UX for my teammates, stakeholders, and clients. Therefore, I greatly value transparent communication, constructive feedback, and focus on identifying the business and technical needs, communicating trade-offs, and aligning goals at the same level as users’. One of these amazing satisfactions I gained is the connections forged with my teammates and stakeholders during our collaboration, in which we build trust, impactful products, and share mindfulness together.
What I can offer
01
UX/UI Design
-
Wireframing/ User Flow
-
Information Architecture
-
Interactive Prototyping
-
UI Design
-
Usability and Accessibility
-
Design System
03
User Research
-
UX Audit/ Heuristic Evaluation
-
Competitive Research
-
Usability Test
-
User Interview
-
Questionnaire
-
Persona
-
Journey Map
02
Product Design
-
Mobile App Design (iOS and Android)
-
Desktop App Design (MacOS and Windows PC)
-
Responsive Web Design
-
Vision Pro Design
04
Strategy & Culture
-
Design Strategy
-
Workshop
-
Presentation
-
Communication
-
Develop Culture & Others
-
Leadership
-
AI-Assisted Workflow
My Passions
I am deeply passionate about aging technology, elderly welfare, healthcare, VR/AR/MR, wearable devices, and smart home (IoT) to create accessible services, making people's lives easier and fulfilling. My commitment to these areas is rooted in a desire to enhance the well-being of individuals, particularly the elderly, through the application of cutting-edge technologies. I aim to make a meaningful impact on lives and contribute to the creation of a better, more inclusive future.